Rackside

Troubleshooting

Rackside is locked and Face ID doesn’t work

Tap Unlock. If Face ID fails, iOS lets you use your iPhone passcode instead.

“Rackside couldn’t open its data store”

1. Tap Restore last backup first. Rackside keeps a copy of your data from before the last update.
2. If that doesn’t work, tap Start fresh (then import an export file). This clears Rackside; then import your latest export from Settings › Import from file….

“Couldn’t load the exercise library”

Restart Rackside. You can also add exercises yourself from the Exercises tab.

I’m not getting session reminders

Check Settings › Permissions. If notifications are off, tap Open Settings and allow them. Reminders arrive 24 hours and 1 hour before each session.

Sessions don’t appear in my calendar

Turn on Add to iPhone calendar when you create the session, and allow calendar access under Permissions. Events go to your default calendar.

My Apple Watch shows no timer

Open the session on your iPhone and keep the phone nearby with Bluetooth on. See Apple Watch.

I deleted Rackside or got a new phone

Your data can only be restored from an export file. See Backup and restore.

Still stuck?

Contact Support.

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