Need help with Rackside? Check the questions below or the user guide. If you’re still stuck, get in touch:
When reporting a problem, please include your iPhone model, iOS version, and the Rackside version shown in Settings › About.
Only on your iPhone. Rackside has no account and no cloud sync. See the privacy policy.
Go to Settings › Backup › Export all data… and save the file somewhere safe, such as iCloud Drive or an email to yourself. Rackside shows a badge on Settings and a banner on Schedule when it’s time to export again. An export file is the only way to recover your data if your iPhone is lost or broken.
Your purchase carries over — download Rackside again from the App Store at no charge — but your data does not. On the new install, go to Settings › Backup › Import from file… and choose your most recent export. Without an export file, data from the old install can’t be recovered.
Tap Unlock. If Face ID fails, iOS lets you enter your iPhone passcode instead.
Tap Restore last backup first — Rackside keeps a copy of your data from before the last update. If that doesn’t work, Start fresh (then import an export file) clears the app so you can import your latest export from Settings.
Open Rackside on your iPhone and start a session. The watch app gets its timer from your iPhone, so keep your iPhone nearby with Bluetooth on.
Check Settings › Permissions in Rackside. If Notifications shows as denied, tap Open Settings and allow notifications for Rackside.
Turn on Add to iPhone calendar when you create the session, and allow calendar access in Settings › Permissions. Events go to your default calendar.